FOR OPERATORS
Last updated 30 October 2026
This page tells you what you’re signing up to before you talk to us. It’s a summary, not the contract. The real thing is the myTabler Operator Agreement, which we send you to sign.
This page is a summary. It is published so you know what you’re getting into before you speak to anyone. It is not the contract and it does not replace it. The binding document is the myTabler Operator Agreement, which we prepare with your commercial terms filled in and send to you for signature. Where this page and that agreement differ, the agreement wins.
What the agreement covers
The Operator Agreement has two parts and six schedules.
Part A, Order Form. Your details, your plan, your term and your fees. This is the part that changes per operator, and it’s the part we fill in with you. Your settlement account is managed in your admin portal.
Part B, Master Terms. The legal terms. These are the same for every operator on the platform and are not negotiated in the field. If you want a change here, it goes to the Director.
Schedules. Plans and entitlements, fees and settlement, data processing, acceptable use, service levels, and renewals.
The shape of the deal
You pay a subscription for your plan, always paid in advance. At launch, your first two months are free. See Fees and Settlement.
We charge a platform transaction fee on bookings. In most cases the guest pays this at checkout, so you’re settled the price you set.
We collect guest payments through Paystack, a licensed payment provider. Funds are available to withdraw from the day after the guest pays, and you request payouts on demand from your admin portal.
Your side
You keep every licence you need to trade: business registration, food hygiene, liquor, entertainment permits, fire safety, insurance. We don’t check these for you and we don’t carry them for you.
You’re responsible for what happens at your venue. The contract for the food, the drinks, the entry and the night is between you and the guest. We are not a party to it.
You keep your listings accurate: availability, pricing, package contents, hours, event details, and you honour every booking you confirm.
You meet the standards in Acceptable Use of myTabler. Those cover booking response times, cancellation conduct, listing accuracy and guest treatment.
Our side
We provide the platform, the floor plan system, the booking flow, the door tools and the reporting module.
We collect and settle your money on time.
We protect your commercial information. We will not show your pricing, volumes or settlement figures to another operator, and we will not use them to advantage one. See Your Data as an Operator.
We support you to the service levels in the agreement, including a one-hour response to critical incidents during peak hours.
Term and renewal
Your initial term is six or twelve months, as recorded in your Order Form. Unless your Order Form says otherwise, it renews automatically for the same length. You can upgrade at any time; downgrades take effect at the start of your next renewal term, with 30 days’ written notice.
Either side can stop the renewal with 30 days’ written notice before the end of the term. You can also cancel at no cost within the first 30 days of your agreement; after that, fees already paid are not refunded and the balance for your term remains payable, unless your Order Form says otherwise.
Before every renewal, your Client Success Specialist runs a review with you 60 days out, covering plan fit, fees, settlement details, data protection compliance and standing under Acceptable Use. If nothing changes, it just renews. If something changes, both sides sign a short confirmation.
Suspension and termination
We can suspend access where payment is more than 30 days overdue, where we reasonably suspect fraud, where you’re in serious breach of the standards, or where the law or our payment provider requires it. We give notice and a chance to fix it wherever circumstances allow.
Bookings already confirmed still have to be honoured and are still settled to you.
Either side can end the agreement for material breach that isn’t fixed within 15 days.
Guest data
Guests are shown to you by first and last name, along with only the other details you need to seat and serve them. You may check a guest’s ID to confirm their name and age, but you must not copy or keep it. Guest personal data stays inside the platform: you must not export it, sell it or transfer it, or add a guest to a marketing list on the basis of a booking alone.
Full detail in the Privacy Policy.
Law
Ghanaian law. Disputes go to a conversation first, then mediation under the Alternative Dispute Resolution Act, 2010 (Act 798), then the courts of Accra.
Getting the real thing
Email support@mytabler.com and we’ll send the full agreement with your terms filled in.