SUPPORT
FOR GUESTS
How do I book?
Browse venues or experiences, pick a time or table, request, and pay securely. You’ll get a booking code and QR ticket.
Do I need to pay a deposit?
Restaurant bookings are confirmed with no deposit. Some venue tables and events may require payment before confirmation.
How do I check in?
Show your name or booking code at the door, or scan your digital QR ticket for events.
What if I need to cancel?
Unpaid dining reservations can be cancelled in the app at any time. For paid venue and event bookings, contact the venue: cancel inside its window and you’re refunded in full. Cancel later and its posted policy applies.
What if the venue cancels?
You get a full refund of everything you paid through myTabler, including the fee. If you have trouble getting it, tell us and we’ll step in.
What do venues see about me?
Venues see your first and last name and only the details they need to seat you. We never sell your data.
FOR OPERATORS
How do I get set up?
Register your venue, sign your agreement, and we’ll help you set up your team and floor plan so you can take real bookings. Or book a demo first.
How do payments work?
Invoices are auto-generated with platform and MoMo/card fees itemised. Settlement and revenue ledgers are built in.
Can I change my plan?
You can upgrade at any time, and the new fee starts from your next billing period. Downgrades take effect at renewal with 30 days’ written notice.
When do I get paid?
Funds are available to withdraw from the day after the guest pays. Request a payout any time from your admin portal; Paystack takes three to five business days to complete the transfer.
Who pays the transaction fee?
In most cases the guest pays it at checkout, so you’re settled the price you set. Your exact split is in your Order Form.
Who can see my numbers?
Only you. We never show your pricing, volumes or settlement to another operator.