OPERATIONS
Client Success Specialist
Accra · Remote to start · Full-time
THE ROLE
You are the operational backbone behind every partner on myTabler. Where the Client & Partner Lead builds the relationship and closes the deal, you make sure everything that follows is accurate, documented, and complete. You own contracts, compliance, and partner readiness; nothing goes live until every box is checked.
This is a detail-oriented role for someone who takes ownership of process, communicates clearly in writing, and doesn’t let things fall through the cracks.
WHAT YOU’LL DO
Contracts & compliance
– Send contracts, follow up until signed, and keep accurate records of executed agreements
– Track renewal dates, outstanding signatures, and partner-specific terms across the base
– Ensure every partner has formally acknowledged myTabler’s terms, privacy policy, and rules before going live
– Flag any unsigned, expired, or non-compliant agreements to the Client & Partner Lead
Partner onboarding & readiness
– Manage onboarding for every new partner from contract signature to go-live
– Collect and verify operational data: table layouts, packages, pricing, deposit rules, dress codes, event policies
– Review all partner-submitted content before anything goes live
– Ensure no partner goes live until every requirement is met and verified
– Build and maintain onboarding materials so the process stays consistent and scalable
Supporting the Client & Partner Lead
– Prepare materials ahead of demos and follow up on outstanding items after onboarding calls
– Manage the admin and documentation that keeps the lead focused in the field
– Make sure nothing stalls internally while the lead is with a partner
Platform & content standards
– Review and verify partner imagery, descriptions, and event details before they go live
– Build and update floor plans in the myTabler admin panel from venue layouts
– Flag content below myTabler’s standard and resolve it with the partner or lead before go-live
WHAT WE’RE LOOKING FOR
– Detail-oriented and process-driven; you notice what’s missing and make sure it gets resolved
– Strong written communicator; you’ll draft contracts and formal correspondence for the company
– Comfortable owning documentation, compliance tracking, and admin process without being managed
– An eye for quality; you are the last check before a partner goes live
– Experience in contracts, compliance, operations, or an administrative role is preferred
– Familiarity with Ghana’s business or legal landscape is a strong advantage
– Basic design literacy is a bonus
HOW TO APPLY
Fill in your details below. We read every application and reply to the ones that fit.
Then email us your resume